AI Assistants Are Answering Service Calls, What That Means for HVAC and Home Service Businesses
Why more customers are hearing an AI voice when they call for service If you work with HVAC, plumbing, electrical, dental, or other appointment-driven businesses, you have probably heard it yourself. You call to book a service, and the voice sounds calm, capable, and human. The caller experience feels smoother than a traditional phone tree. In many cases, that is because it is not a receptionist or dispatcher answering. It is an AI phone assistant. This change is not happening because businesses want a trendy gadget. It is happening because call handling has become a revenue bottleneck. When phones go unanswered, the lead usually does not wait. CallRail benchmarking indicates that up to 85% of customers whose calls go unanswered do not call back. Home services also appears among industries with meaningful missed-call rates in the same report. Source At the same time, customer service teams across industries are rapidly adopting customer-facing conversational AI. Gartner ...